I love seeing customers meeting, talking, and comparing what they’re browsing. This is one of the great things about small, community-centered shops. It’s trickier in the Big Box stores, especially those with customers drawn from a wide geographical area or, as in the case of the more tourist-heavy store in which I worked before, around [...]
In the course of disemboweling clearance-stickering the classical CD department, I spotted these two, one behind the other:
Given the odd Photoshopping of the de la Salle photo, they could be twins.
There's more at josephzitt.com.
From the author of 19th Nervous Breakdown: Making Human Connections in the Landscape of Commerce
"Customers have told me that I approach bookselling like a ministry. Sometimes I find people exactly what they want; I hope that sometimes I find what they need. And helping the store make a profit is probably a good thing, too. But what I look for is the human contact, the communication, the chance to help people leave the store happier than they came in."