“I am searching for a stuffed moose.”
I had a feeling when I came in that the day would be odd, but to be inspired to say that over the walkies before my coffee had even kicked in seemed to be some sort of confirming omen.
I was, indeed, looking for a stuffed moose. A customer had [...]
There's more at josephzitt.com.
From the author of 19th Nervous Breakdown: Making Human Connections in the Landscape of Commerce
"Customers have told me that I approach bookselling like a ministry. Sometimes I find people exactly what they want; I hope that sometimes I find what they need. And helping the store make a profit is probably a good thing, too. But what I look for is the human contact, the communication, the chance to help people leave the store happier than they came in."