They came up the escalator together: a very tall man, with grey hair and an expensive-looking coat, and a much smaller woman, also grey-haired, but with a coat that, if equally expensive, didn’t seem designed to say anything about the wearer. When I asked them if I could help them find anything, they spoke simultaneously. [...]
My New Year’s Eve was quiet. After I got off work at 7:30, I headed home, where one of my housemates cooked dinner for the group of us. We contemplated various activities, then ended up kicking back with a magnum of Anchor Steam winter ale and watching a DVD. We noted when midnight hit, and [...]
I’ve always been told that it’s not good to go to bed angry. But waiting to calm down, after using my computers, means that I get very little sleep.
One thing that drive me utterly nuts is when software does something on its own, ignoring my directions, just because it wants to do it.
I’ve been getting messages for the past few days about the new format of this blog. Since I hadn’t looked at the blog in several days, I wasn’t sure what people [...]
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From the author of 19th Nervous Breakdown: Making Human Connections in the Landscape of Commerce
"Customers have told me that I approach bookselling like a ministry. Sometimes I find people exactly what they want; I hope that sometimes I find what they need. And helping the store make a profit is probably a good thing, too. But what I look for is the human contact, the communication, the chance to help people leave the store happier than they came in."