Maybe it was the odd chill in the still-dry air; maybe it was that most of the crazed Europeans had run out of August days to spend here (though one family did get into a furious argument in Italian at my register as each tried to pay — one with a credit card, one with [...]
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From the author of 19th Nervous Breakdown: Making Human Connections in the Landscape of Commerce
"Customers have told me that I approach bookselling like a ministry. Sometimes I find people exactly what they want; I hope that sometimes I find what they need. And helping the store make a profit is probably a good thing, too. But what I look for is the human contact, the communication, the chance to help people leave the store happier than they came in."