Well, here I am again. It’s been a while. In addition to the usual delays and procrastinations, I finally found that the blog software that I had been running had grown unusable. The comment spammers had discovered it, and were slamming the site with junk. The developer of the software had run out of time [...]
There's more at josephzitt.com.
From the author of 19th Nervous Breakdown: Making Human Connections in the Landscape of Commerce
"Customers have told me that I approach bookselling like a ministry. Sometimes I find people exactly what they want; I hope that sometimes I find what they need. And helping the store make a profit is probably a good thing, too. But what I look for is the human contact, the communication, the chance to help people leave the store happier than they came in."